Spiritual BAE

Reclaiming, Resisting & Living our Truth Freely AF.

Frequently Asked Questions

We encourage you to review this page in its entirety before purchasing with us. We get a lot of joy from creating our merch & goods for yall and do our best to get it to you without any issues. If you have any issues or want to send love notes please email love@spiritualbae.com .We are a very small emerging social enterprise ran by one person and will do our best to get back with you within 72 hrs.

shipping days & time

For efficiency we ship out orders every
Tuesday & Thursday until 8pm MST

 

 

 

refunds

Becuase we are a very small business we do not offer refunds at this time.
We do offer exchanges for items that arrived damaged, but none on order errors, address errors, nor size issues.  Please email us for instructions on exchanges.

 

 
 

PRODUCTION

All of our goods are either pre-order or are made to order including our tie-dye shirts (which are hand-dyed) to help us meet our goals of ethical manufacturing and sustainability practices.
This is a much slower process and fulfillment(creation) can take up to 3 days.
Expect items to arrive to your door 10-12 days after orders was put in.

Once you place an order for our apparal, fulfilment timevaries but is usually 3-4 days before the item is mailed out and shipped to your addy. Usually we are fulfilling multiple orders so please be patient, espeically during during holiday times, when may be fulfiling a higher volume of orders and fulfilment times will be extended up to 5-7 days, but we really do our best to get orders completed and shipped out as fast as we can. Expect items to arrive to you 10-12 days after orders.

Our full-color tees are printed via our manufacturer partner and also are made to order. Those may come separate from other non apparel items that you order.

We deeply appreciate your support, thanks for fuckin with us the long way.

FAQ

Most frequent questions and answers

Visa, Mastercard,Amex, Discover, Paypal, Klarna

For efficiency, we ship out orders every Tuesday & Thursday until 8pm MST. We ship UPS First Class or Priority., with tracking email to you.

Because our items are all made to order shipments will arrive between 5-12 days after fulfillment (aka creation), we appreciate your patience. 

Currently we ship to Mexico and Canada via Frist Class International shipping with USPS. We are working on providing more international shipping options.

More on International Shipping

Please note that all INTERNATIONAL ORDERS ARE SHIPPED AT THE RISK OF THE CUSTOMER. Your order can take anywhere from 10-30 days to get to you. We use USPS but tracking usually stops outside of the US. There may be fees associated with your order upon its arrival and Spiritual Bae is not responsible for custom or duties fees.

At Spiritual Bae we want our customers hella lit and happy with their purchase, but sometimes shit happens. Because of the nature of our production At this time we only offer exchanges and this applies to only items that arrive damaged.

 

Accessories and Sale Items are Final Sale and are not eligible for exchange or refund.

We are not able to offer refunds, but we do offer exchanges on damaged items. Please email us within 5 days of your item arriving at love@spiritualbae.com and send photos of the damaged item(s), please wait for our response and then you can purchase shipping for your items and them back to the address we provide. In the meantime, replacement items will be sent out as soon as possible once tracking is sent.

 

Please note we do not cover returns shipping fees, but will exchange any items that arrived damaged or items that are not a reflection of what you ordered. Send questions and photos to our email love@spiritualbae.com

Please Note:

It can take up to 7 days to process exchanges.

 

Accessories and Sale Items are Final Sale and are not eligible for exchange or refund

All items sold in our Sale/Clearance section are also final sale and are ineligible to be returned or exchanged.

 

Accessories and Sale Items are Final Sale and are not eligible for exchange or refund.

Any items purchased at popups, shows or events we are vending at are considered all final sale and cannot be returned or exchanged.

This really sucks and humans make mistakes, sometimes things just get lost in transit, we will do what we can to help if you order is showing its not delivered yet, but if it has been delivered, Unfortunately, once your order has left the warehouse, we cannot be responsible for lost/ stolen packages. We highly recommend you contact your local post office to file a claim for your missing package.

Please contact us at love@spiritualbae.com for any press questions/inquiries.